Privacy Policy

Cloudfanatic INC (“Cloudfanatic”, “we”) might collect and process personal data of users of Cloudfanatic’s website and online services. This Privacy Policy applies to personal data we obtain from our customers and their representatives (“Users”) through our websites when the relevant User registers to Cloudfanatic’s infrastructure and software services (collectively, the “Services”). In addition, some of our services might be subject to a separate privacy policy. If a separate privacy policy applies to a particular service, we will post it on the relevant website or otherwise in connection with the service in question.

Personal data processed and sources of data.

We collect two types of information from the Users: (i) User Data; and (ii) Technical Data. Although we do not normally use Technical Data to identify individuals, sometimes individuals can be recognized from it, either alone or when combined or linked with User Data. In such situations, Technical Data can also be considered to be personal data under applicable laws and we will treat the combined data as personal data.

Cookies.

We may use various technologies to collect and store Technical Data and other information when Users visit our Services, including cookies. Cookies allow us to calculate the aggregate number of people visiting our Services and monitor the use of the Services. This helps us to improve our Services and better serve our Users. We may also use cookies that make the use of the Services easier, for example by remembering usernames, passwords and preferences. We may use tracking and analytics cookies to see how well our Services are being received by our Users.

Google Chrome
Internet Explorer
Mozilla Firefox
Safari
Microsoft Edge
Please note that some parts of our Services may not function properly if use of cookies is refused.

Web analytics services.

Our Services use web analytics services to compile Technical Data and reports on visitor usage and to help us improve our Services.

Purposes and legitimate grounds for processing of personal data.

Purposes

There are several purposes for the processing of personal data by Cloudfanatic. Personal data is processed by Cloudfanatic for managing the relationships with customers, facilitating transactions and payments, and for managing, developing and analysing our customer service. Personal data is also used to direct marketing at special customer groups, and other business activities related to any of these activities.

To provide our Services and carry out our contractual obligations.

We process personal data in the first place to be able to offer the Services to our customers and Users and to run, maintain and develop our business. In some cases, personal data may be processed in order to carry out our contractual obligations towards the User. We may use the data for example to offer essential functionalities of the Services and to provide access to the Services. If User contacts our customer service, we will use the provided information for answering questions and solving possible issues.

For customer communication.

We may process personal data for the purpose of contacting Users regarding our Services and to inform Users of changes in our Services. Data may also be used for research and analysis purposes in order to improve our Services.

For quality improvement and trend analysis.

We may process information regarding the use of the Services to improve the quality of our Services e.g. by analysing any trends in the use of our Services. When possible, we will do this using only aggregated, non- personally identifiable data.

Legitimate grounds for processing.

We process personal data to perform our contractual obligations towards Users and to comply with legal obligations. Furthermore, we process personal data to pursue our legitimate interest to run, maintain and develop our business. In some parts of the Services, Users may be requested to grant their consent for the processing of personal data. In this event, Users may withdraw their consent at any time.

Recipients.

We only share personal data within the organisation of Cloudfanatic if and as far as reasonably necessary to perform and develop our Services. We do not share personal data with third parties outside of Cloudfanatic’s organization unless one of the following circumstances applies:

It is necessary for the purposes set out in this Privacy Policy

To the extent that third parties need access to personal data to perform the Services

For legal reasons

We may share personal data with third parties outside Cloudfanatic’s organization if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, security or technical issues; and/or (iii) protect the interests, properties or safety of Cloudfanatic, our Users or the public in accordance with the law. When possible, we will inform Users about such transfer and processing.

To authorized service providers

We may share personal data to authorized service providers who perform services for us (including data storage, sales, marketing and customer support services). Our agreements with our service providers include commitments that the service providers agree to limit their use of personal data and to comply with privacy and security standards at least as stringent as the terms of this Privacy Policy. Please bear in mind that if you provide personal data directly to a third party, such as through a link on our website, the processing is typically based on their policies and standards.

For other legitimate reasons

If Cloudfanatic is involved in a merger, acquisition or asset sale, we may transfer personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data.

With explicit consent

We may share personal data with third parties outside Cloudfanatic’s organization for other reasons than the ones mentioned before, when we have the User’s explicit consent to do so. The User has the right to withdraw this consent at all times.

Storage period.

Cloudfanatic may store personal data indefinately.

Users’ rights

Right to access.

Cloudfanatic offers access for the Users to the personal data processed by Cloudfanatic. This means that Users may contact us and we will inform what personal data we have collected and processed regarding the said User and the purposes such data are used for.

Right to withdraw consent.

In case the processing is based on a consent granted by User, User may withdraw the consent at any time. Withdrawing a consent may lead to fewer possibilities to use our Services.

Right to correct.

Users have the right to have incorrect, imprecise, incomplete, outdated, or unnecessary personal data we have stored about the User corrected or completed.

Right to deletion.

Users may also ask us to delete the User’s personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data. Data shall be deleted as soon as reasonably possible.

Right to object.

Users may object to certain use of personal data if such data are processed for other purposes than purposes necessary for the performance of our Services to the User or for compliance with a legal obligation. Users may also object any further processing of personal data after prior given consent. If User objects the further processing of personal data, this may lead to fewer possibilities to use our Services. In the event and at the sole discretion of Cloudfanatic, if it is determined that the Service can no longer be provided without customer acceptance of modified terms, no refund shall be provided to the User.

Right to restriction of processing.

Users may request us to restrict certain processing of personal data, this may however lead to fewer possibilities to use our Services.

Right to data portability.

Users have the right to receive their personal data from us in a structured and commonly used format and to independently transmit those data to a third party.

Direct marketing.

Notwithstanding any consent granted beforehand for the purposes of direct marketing, User has the right to prohibit us from using User’s personal data for direct marketing purposes, market research and profiling by contacting us on the addresses indicated above or by using the functionalities of the Services or the unsubscribe possibility offered in connection with any direct marketing messages. You have the right to opt out of receiving electronic direct marketing communications from us, and choosing not to receive marketing communications from us in the future. Cloudfanatic uses the Users’ e-mail addresses on record to communicate of updates and promotions in the form of occasional newsletters. Users have the possibility to opt out of these e-mails by unsubscribing from their client area.

Information security.

We will take all reasonable measures to protect the personal data we store and process from unauthorised access or unauthorised alteration, disclosure or destruction. Measures include for example, where appropriate, encryption, firewalls, secure facilities and access right systems. Should despite of the security measures, a security breach occur that is likely to have negative effects to the privacy of Users, we will inform the relevant Users and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as reasonably possible.